FAQ
Where can I find the ZwellBeing Survey?
ZwellBeing is an online survey tool that can be accessed on any device online. The survey is available at survey.myzwellbeing.com.
How do I start using ZwellBeing?
Your care provider will talk with you about using ZwellBeing. If you both feel this is a good step in your care plan they will give you a registration code to go onto survey.myzwellbeing.com and register.
How do I start getting reminders?
When you register you will have a chance at the time to sign up for reminders from your care provider to take the survey. You can choose from text message or email reminders. If you don’t choose to opt-in at that time you can email contact@myzwellbeing.com to opt-in later. Please allow 1-2 business days for a reply.
How do I stop getting reminders?
You can simply reply “STOP” to any text message reminder or click the “unsubscribe” link a the bottom of an email reminder. This will stop all communication from your provider through ZwellBeing not just certain notifications.
How do I restart reminders?
If you opted out of reminders at anytime, you will need to email contact@myzwellbeing.com to opt back in. Please allow 1-2 business days for a reply.
As a ZwellBeing user, how do I know my information is private?
Your information is kept secure on the ZwellBeing database. After 21-days the answers to your questions will be deleted. Only your care provider will have access to your data.